"Door is Stopped" Message on LCD Screen

If you see the "Door is Stopped" message on the LCD panel of your PULSE 100 Series door operator, try the following steps:

For door obstructions or jams:

  • Make sure the door latch is not engaged.
  • Look for any obstructions in the door's path or if the door is jammed in its tracks.
  • Remove the obstruction or free up the door, then turn off the AC power and cycle test the door under battery backup power. This is to ensure that the problem is not related to the main power supply and to check the door's operation on an alternative power source.

For pusher spring issues:

  • The door fails to fully open due to pusher springs engaging too soon.
  • Reset the OPEN limit setting so the pusher springs engage minimally, allowing the door to reach the open limit properly.
  • As an alternative, you can remove the pusher springs and use the provided hard stop brackets instead.

For door imbalance:

  • The door is no longer balanced properly.
  • Perform a BALANCE CHECK via the STARTUP MENU and make the required balance adjustment. The menu will display two numbers for opening and closing force. Adjust the pusher springs as follows: add tension if the Open value is greater than the Close value, and release tension if the Open value is less than the Close value.

For P/B Stop COM issues:

  • No closed contact between the P/B Stop and COM, preventing door operation.
  • Check the connections to the board and ensure the stop button in the external push button station is properly connected.

For misaligned photo-eye:

  • When a photo-eye is misaligned, the door operator will require you to hold the close button to close the door, and the LCD will display: 'Manual Closing...'. When you release the close button, the LCD will display the message 'Door is Stopped'.
  • This issue can be resolved by realigning the photo-eye and checking the connections on the board under PHOTOEYE V+ and PHOTOEYE IN, as well as the connections inside the push button station (black, blue, and brown cables).

Raise Open/Close Slow Speed settings:

  • To solve the issue, it can also help to raise the Open/Close slow speed settings from the STARTUP MENU.

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