Door Not Closing When Using Remote or Close Timer

If your door does not close using the remote or the closing timer for your PULSE 100 Series door operator, consider the following troubleshooting steps:

Issue with Open Limit and pusher springs:

  • If your door does not close, and the LCD panel displays the message "Door is Stopped", the problem may be due to the pusher springs preventing the door from fully opening. Reset the Open Limit to avoid engagement with the pusher springs, allowing the door to fully open and close as expected.

The Closing Timer isn't set:

  • Ensure the Closing Timer is set correctly. Access the door operator's menu settings and adjust the Closing Timer to the desired delay, as an unset or incorrectly set timer can prevent the door from closing.

Photo-eye or reversing device issues:

  • A blocked, misaligned, or damaged photo-eye or reversing device can also stop the door from closing. Check if the photo-eye's LED light is on. If it is off, clean the photo-eye and reflector. After cleaning, if the light doesn't come on, adjust the photo-eye's alignment. If the light remains off after adjustment, inspect the photo-eye and its cable for damage.

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