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  4. Door Moves Slightly After Receiving a Command and Then Stops

Door Moves Slightly After Receiving a Command and Then Stops

If your door moves slightly after receiving an open/close command and then stops on your PULSE 300 Series door operator, try the following troubleshooting steps:

Check LCD screen messages:

  • Overcurrent message: Check for jams or obstructions, then try a fresh Calibration. If this does not help, increase the corresponding Force (Open or Close, via the STARTUP MENU), and try again. Repeat until the door runs smoothly.
  • Reversing message: Check the alignment (stationary, and in-motion) and wiring of attached reversing devices. Once they are properly aligned, the door should close automatically.
  • Activation, P.B., or Remote Radio message: Check the wiring and functionality of the corresponding device. It may be sending false commands.

For mechanical issues:

  • Enter Jog Mode via the STARTUP MENU, and attempt to jog the door up and down.
  • If the door does not move:
    • ensure that there are no mechanical jams;
    • the door is balanced (via ‘BALANCE CHECK-UP’ from the STARTUP MENU);
    • and the motor is plugged in.
  • If this does not help, please contact technical support .

Related Articles

Door Stops at the Wrong Position During Opening Door Reverses Before Reaching Close Position or as Soon as You Release the Close Button "Door is Stopped" Message on LCD Screen Door Not Closing When Using Remote or Close Timer Door Stops and Opens When Closing Door Closes Only if You Press and Hold the Close Button

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