1. Support Home
  2. PULSE 300 Series
  3. Door Operation
  4. Door Reverses Before Reaching Close Position or as Soon as You Release the Close Button

Door Reverses Before Reaching Close Position or as Soon as You Release the Close Button

If the door reverses before reaching the close position or as soon as you release the close button for your PULSE 300 Series door operator, consider the following troubleshooting actions:

For "Stopped: Overcurrent" message:

  • This may be because the Closing Force setting is too sensitive. Navigate to the STARTUP MENU and adjust the Closing Force setting to suit your needs:
    • For the commercial model: value 1 is the most sensitive and value 99 is the least sensitive;
  • For newer PULSE 300 models: you may turn off the Closing Force entirely and still retain automatic door closing feature. Opening Force and Closing Force settings are off by default on these models.

For misaligned or obstructed photo-eye/reflector:

  • Clean, realign, and/or clear any obstruction in front of the sensors/reflector. If all is good, then when rebooting the operator it should say "Safety Compliant".

For malfunctioning third-party reversing devices:

  • Disconnect third-party reversing devices and test the door again. Reconnect the reversing devices one at a time to isolate the defective one.

Related Articles

Door Stops at the Wrong Position During Opening "Door is Stopped" Message on LCD Screen Door Moves Slightly After Receiving a Command and Then Stops Door Not Closing When Using Remote or Close Timer Door Stops and Opens When Closing Door Closes Only if You Press and Hold the Close Button

Leave feedback on this article







Need more assistance?

  Click to Chat Now

Still can’t find the information you need?


By clicking “Allow All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. For more information please refer to our Privacy Notice.

iControls Inc. Logo

Privacy Preference Center

When you visit iControls.ca, we may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different consent preferences below to find out more. As a reminder, blocking some types of cookies may impact your browsing experience on iControls.ca.

For more information, please refer to our Privacy Notice .

Manage Consent Preferences