Closing Timer Not Working or Failing to Close the Door

If the closing timer isn't working correctly (i.e., being stuck, frozen, not counting down) or failing to close the door when set on your PULSE 500 Series door operator:
  • First check the reversing and activation devices.
    Here's how to check if the reversing devices are working correctly.
  • If the devices are working properly, then go to the STARTUP MENU and adjust the door's open limit to be 2 - 4 inches lower than the hard-stop limit.
  • Another potential fix is to check that the door is not moving or sliding once it reaches its open limit.
    If the door is sliding once it reaches the open limit, check the balance of the door and adjust the pusher springs.
    Besides door balance, pusher springs end stops could also cause the door to shift out of place causing the closing timer to get stuck (this is more common to older PULSE models).

Leave feedback on this article

Need more assistance?

  Click to Chat Now

Still can’t find the information you need?

By clicking “Allow All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. For more information please refer to our Privacy Notice.

iControls Inc. Logo

Privacy Preference Center

When you visit, we may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different consent preferences below to find out more. As a reminder, blocking some types of cookies may impact your browsing experience on

For more information, please refer to our Privacy Notice .

Manage Consent Preferences