Door Won't Close All the Way and Leaves a Gap at the Bottom

If the door won’t close all the way and leaves a gap at the bottom for your PULSE 500 Series door operator, try the following troubleshooting steps:
  • Try pressing the close button again to close the door.
  • If the door closes fully, check the LCD screen to see what caused the door to stop.
  • If the door does not close, try resetting the door limits.
  • If there is only a gap in some parts of the door, it indicates that the floor is not level or that the door itself is not level on the two cables.
  • To fix this, try to level the door as good as you can, then increase the CLOSE SLOW SPEED to high.
    This will make the door overshoot the close limit and use more torque on the soft close portion to force the door to close completely.

Related Articles

Leave feedback on this article

Need more assistance?

  Click to Chat Now

Still can’t find the information you need?

By clicking “Allow All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. For more information please refer to our Privacy Notice.

iControls Inc. Logo

Privacy Preference Center

When you visit, we may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different consent preferences below to find out more. As a reminder, blocking some types of cookies may impact your browsing experience on

For more information, please refer to our Privacy Notice .

Manage Consent Preferences