Door Reverses Before Reaching Close Position or As Soon as You Release the Close Button

If the door reverses before it reaches the closed position or as soon as you release the close button for your PULSE 500 Series door operator, follow these troubleshooting steps:

For loose/misaligned/obstructed/miswired reversing device:

  • Applicable to photo-eye, reflector or thru-beam sensors. Clean the sensors and the reflector, clear any obstructions, and realign them as necessary. Re-check wiring as shown in the installation manual . Also, ensure that no rope or weather-stripping is causing interference.

For too sensitive Force Monitoring setting:

  • Adjust the Closing Force in the ADVANCED MENU to a less sensitive setting, where value 1 is the most sensitive, and value 20 is the least sensitive.

For malfunctioning third-party reversing device:

  • Disconnect all third-party reversing devices. Then, install a jumper between reversing input terminal 3 and +24 terminal and test again. Reconnect the reversing devices one by one to identify the defective device. For detailed guidance, please refer to your installation manual.

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