How to Check If Encoder Is Installed and Works Properly

To ensure the encoder is installed and functioning properly for your PULSE 500 Series door operator, follow these steps:

For encoders mounted on the top of the gearbox:

  • [ Applicable for door operators using PULSE software revision PC4 or newer ]
  • If the encoder is functioning correctly, you should see the encoder gain value displayed on the LCD screen briefly during boot-up.
    A correctly mounted encoder will show a gain value between 20 and 40.
    Here's how to check the encoder gain value.

For encoders mounted on the side of the gearbox:

  • [ Applicable for door operators using PULSE software revision PC3.5 or older ]
  • To ensure the encoder is mounted correctly, there should be a 1mm gap between the magnet and the encoder, approximately the thickness of a business card.
  • Also, inspect the encoder for any signs of damage or scratches.
Be aware that if the magnet is positioned too closely to the encoder, whether in the top or side mount, it could damage the encoder.
If the encoder is damaged or shorts out, please contact technical support for further assistance.

Related Articles

Leave feedback on this article

Need more assistance?

  Click to Chat Now

Still can’t find the information you need?

By clicking “Allow All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. For more information please refer to our Privacy Notice.

iControls Inc. Logo

Privacy Preference Center

When you visit, we may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different consent preferences below to find out more. As a reminder, blocking some types of cookies may impact your browsing experience on

For more information, please refer to our Privacy Notice .

Manage Consent Preferences